Customer service
Still standing in the dark?
Regardless of the product, whether just a small request or a comprehensive wish. Our employees always have an open ear for you and are happy to help.
STEINEL CAM App
Your Questions - Our Answers
Do I need WIFI to use the Steinel CAM?
Is it possible to switch on the light of the STEINEL CAM permanently?
Can the microphone of the STEINEL CAM be switched off?
Can I download the recorded videos of the camera light to my smartphone?
Is it possible to network the STEINEL CAM App with cables?
Can the Steinel CAM be connected with a LAN cable?
Is it possible to control several Camlights via one app?
What can I do if only one smartphone connects to the app and the other does not?
What can I do if the update of the light has failed?
Which WIFI frequency is required for the camera light?
How can the SD card be replaced?
How to access or remove the SD card?
How can I turn off the push notifications of the STEINEL CAM app?
How to adjust the range of the light?
How can I connect another smartphone to the light?
How long is the warranty period for the STEINEL CAM?
Where can I change my password?
How can I minimize the detection angle of the STEINEL CAM?
Yes, the
STEINEL CAM must be integrated into a WIFI in the 2.4GHz network. Commercially
available WIFI routers support both 5GHz and 2.4GHz in parallel.
The STEINEL CAM can then also be accessed externally, e.g. from the mobile network.
Yes, if you
move the "MODE" slider to the right position, the light is switched
on permanently.
To switch
the light off again, move the slider to the middle position, sensor mode.
Yes, you
can also switch off the microphone completely via the volume settings.
Yes, the
videos can be downloaded via the app. Afterwards they are available locally on the
smartphone.
No,
unfortunately, cable networking is not possible.
No, the
Steinel CAM must be integrated into the network via WIFI.
Yes, it is
possible to add several STEINEL CAM to the app without any problems.
Check the
internet connection of the smartphone.
If the update has failed, the STEINEL CAM will restart and reconnect to its known WIFI network after the restart.
If the
STEINEL CAM does not restart automatically, disconnect the light from the power
supply briefly and wait a few seconds before reconnecting.
The STEINEL CAM requires a 2.4GHz network. Commercially available WIFI routers support both
5GHz and 2.4GHz in parallel.
To replace the SD card, the lower cover of the light must be removed. The SD card is located underneath.
By pressing
gently on the card, it can be removed and replaced with another SD card.
We
recommend formatting the new SD card in "FAT32" format beforehand.
To avoid
theft of your private data, access to the recordings on the SD card is only
possible via STEINEL CAM App.
If you have
problems accessing your recordings, please contact our service hotline: +49
5245 448 188.
The push
notifications can be deactivated by moving the "ALARM" slider to the
left position.
The
sensitivity of the infrared motion detector can be decreased via the app.
Use the
"Share Steinel CAM" function to open the QR code and the serial
number of the camera light. Then open "Add shared Steinel CAM" on the
second smartphone and either scan the QR code directly or enter the serial
number.
We offer a
3-year manufacturer's warranty on your STEINEL CAM.
There is a
"Change password" function in the settings of the STEINEL CAM app.
You can reduce the overall sensitivity of the infrared motion detector via the settings in the app. You can hide the entire area of the infrared motion detector by masking the lens.
