Your questions - our answers

STEINEL CAM & STEINEL CAM App

Do you have a question about the STEINEL CAM or STEINEL CAM App? We offer STEINEL CAM help in the form of Quick Start Guide, Operating Instructions, FAQ and Customer Service to help you install and use your camera light and App. We have a quick overview of the basic functions of the camera light in the operating instructions and provide detailed information on installation, configuration and use in our Quick Start Guide. If you have further questions, you can find answers to frequently asked questions in our FAQs. If your question still could not be answered, contact our customer service for individual support.


Instruction Manual Installation Guide

Problems during installation

The STEINEL CAM installation process aborts during initial start-up. What can I do?

Please first disconnect the STEINEL CAM from the power supply for one minute and then reconnect it. Please note the following points:


Status LED:


Please check that the confirmation LED flashes slowly RED and that the signal tone sounds evenly.


WLAN:


Check that the 5 GHz network is disabled in your WLAN router and open port 22 for CAM in your router if necessary. Make sure that the WLAN signal is sufficiently strong and, if necessary, reduce the distance between your router and the STEINEL CAM. After successful installation, you can reactivate the 5 GHz network.


Internet speed:


Please carry out a WLAN speed test in the STEINEL CAM App and make sure it is more than 2Mbps.

Problems during operation

How can I reset/reset the STEINEL CAM?

First, please disconnect the STEINEL CAM from the power supply for one minute and then reconnect it. The luminaire will now switch on briefly, please wait until the luminaire switches off again and press the reset button for approx. 7 seconds. After the confirmation tone, the light is reset and can now be reconnected.

The reset of my STEINEL CAM does not work. What can I do?

Please make sure that you feel a slight resistance when pressing the reset button. If this is not the case, slightly change the angle when inserting the enclosed reset tool / SIM tool.

The update to the new firmware is constantly interrupted. What can I do?

Here are some solutions you can try:


Reset STEINEL CAM App:


Go to the settings of your Android smartphone then select the STEINEL CAM App under Apps and delete the "cache". This will reset all settings of the camera and the App. Then try to perform the update again. Users of an iPhone must delete the STEINEL CAM App and then reinstall it.


Restart the STEINEL CAM App or disconnect the STEINEL CAM from the power supply:


Please first disconnect the STEINEL CAM from the power supply for one minute and then reconnect it. If the update still cannot be performed, disconnect the camera from the power supply and reconnect it. Then try to perform the update again.


Update the STEINEL CAM App:


If possible, update with a different smartphone/operating system: If the update cannot be carried out with your current smartphone or operating system, try it with another device. Perhaps there are compatibility problems with your current device.

The firmware update was interrupted. Now the luminaire no longer works, what can I do?

Please contact our Service Hotline, as the STEINEL CAM must be returned in this case. We will check the STEINEL CAM free of charge and carry out the firmware update for you.

The settings of the app change even though I have not made any settings. How do I solve the problem?

There are several possible solutions you can try:


Update the firmware of your STEINEL CAM:


Please check whether a firmware update is available and install it. To do this, go to the setting of your STEINEL CAM and click on "Update firmware" and perform an update.


Update the STEINEL CAM App on your smartphone / tablet:


Make sure the App is updated to the latest version as older versions may be buggy.Check your Appstore for a STEINEL CAM App update and update it.


Check the message settings on your phone:


Make sure that notifications are enabled for the app and that you have selected the correct settings for notifications. Also check the App settings to make sure they are configured properly.

Access to the live image is faulty/impossible ("Waiting time exceeded"). What can I do?

Please first check whether the WLAN signal is sufficiently strong. Then check whether there is an available firmware update and carry it out. Then check whether you can receive a live image. Also look for an available update of the App in your Appstore and install it if necessary. Restart your STEINEL CAM or disconnect it from the power supply and then reconnect it. If the problem persists, please reset the STEINEL CAM.

I cannot share my CAM with other people. What can I do?

Please check whether an update for the app is available in the Appstore and install it if this is the case. If sharing the light is still not possible, please delete the STEINEL CAM from the STEINEL CAM App, add it again and try again. Android users can additionally delete the app's cache.

My light switches on unexpectedly during the day. What can I do?

Please set the range to "Near" and the detection mode to "Camera and Infrared Sensor".

My light switches on unexpectedly at night without any apparent movement. What can I do?

First, please check whether there is an available firmware update and carry it out. Then please set the detection mode to "Camera and infrared sensor". Switch off the base light and check whether the luminaire now switches on and off correctly.

My light no longer switches off after dusk. What can I do?

Please set the twilight setting to "Sun" and switch off the basic light.

My luminaire does not switch any light at all. What can I do?

Please set the range to "Medium" or "Far" and adjust the twilight setting to "Sun". Check whether there is a protective film on the infrared sensor and remove it if necessary.

My CAM records footage with no discernible movement/person. What can I do?

Please set the range to "Near" and the detection mode to "Camera and Infrared Sensor".

Why are the push notifications silent and how can I solve this problem?

There are several reasons why your push notifications might be silent. Here are some possible causes and solutions:




1. check the notification settings of your phone and app:


Make sure you have turned on notification sounds in your phone and app settings. You may need to change the settings for certain notification categories to ensure they are displayed with a sound or vibration.


Check the permissions of the STEINEL CAM App:


Make sure that the STEINEL CAM App has permission to send notifications on your smartphone or tablet. To do this, check the app permissions in the settings of your smartphone or tablet.

Despite the "Sensor" or "Sensor and Camera" setting, no videos are saved. What can I do?

Please check whether a firmware update is available and install it. If the problem persists after that, please contact the customer service.

I have problems downloading my recordings. What can I do?

Please check whether a firmware or app update is available and carry them out. Also make sure that the permissions of the STEINEL CAM App on your smartphone are set correctly. Then format the SD card. If you are using an Android smartphone, you can also clear the cache.

The camera image is dark. What can I do?

Here are some solutions you can try:


Restart the STEINEL CAM App or disconnect the STEINEL Cam from the power supply and reconnect it:


Exit the STEINEL CAM App and restart it. If the camera image is still dark, disconnect the camera from the power supply for approx. 1 minute and reconnect it.


Reset STEINEL CAM App:


You can reset your STEINEL CAM either via the STEINEL CAM App or using the remain button. To do this, select the setting in the STEINEL CAM App and then select the item "Remove STEINEL CAM" and the respective STEINEL CAM that you want to reset.


Alternatively, you can perform a hardware reset. Press the reset button for approx. 7 seconds. After the confirmation tone, the light is reset and can now be reconnected.

The screen saver on my mobile phone comes on even though I am playing a video. How can I prevent this?

In this case, please contact our customer service.

The camera shots are too short or start too late. How can I change this?

Possible solutions are:


Update Firmware CAM:


Make sure your camera has the latest firmware to fix potential problems and improve performance.


Set Sensor Range to Near:


If the sensor range is too wide, this can cause the camera to trigger unnecessarily. Setting it to a close range can fix the problem.


Set sensor range to Medium:


If the close range is not sufficient, setting it to a medium range may activate the camera when motion is detected nearby.


Set Range Sensor to Wide:


If you need to monitor a larger area, setting it to a wide range may be necessary. However, this also increases the risk of the camera being triggered unnecessarily.


Set Capture Mode to Camera or Infrared Sensor:


This allows the camera to distinguish between movements triggered by infrared detection or the camera. This improves the accuracy of the recordings.


Set recording memory setting to "record on motion":


Ensure that the camera is set to record when motion is detected. This ensures that no important events are missed.

My luminaire glass is broken. Can I replace it?

The glass of the STEINEL CAM cannot be replaced by yourself, please contact our customer service in this case.

Which SD cards are supported?

The STEINEL CAM L 620 SC and XLED CAM1 SC supports SD cards up to a maximum of 128 GB. The predecessor model L 600 CAM supports SD cards with a maximum of 32 GB.

I got a new router and am now having problems connecting my STEINEL Cam. What can I do?

Check whether WiFi 6/7 is activated in the settings and set it to WiFi 4. Also make sure that WPA2 encryption is active. You should then also restart the STEINEL Cam.

General information

Is WLAN required for using STEINEL camera lights?
Yes. To use the STEINEL CAM, you need a WLAN router, the STEINEL CAM, the free STEINEL CAM App and a smartphone.
Which WLAN frequency is required for the camera light?

Yes, the STEINEL CAM must be connected via a commercially available WLAN router with a 2.4 GHz network. The STEINEL CAM can then be accessed via your smartphone or tablet.

Can STEINEL camera lights be connected via LAN cable?

No. The STEINEL CAM must be integrated via WLAN.

Can several STEINEL camera lights be networked via cable for simultaneous light switching?

No. Simultaneous light switching is not possible either by cable or by STEINEL CAM App.

How can the range of the luminaire's motion detector be adjusted?

The range of the motion detector can only be set via the STEINEL CAM App. Please note the optimum mounting height of max. 2 m.

How can the detection angle of the STEINEL CAM's motion detector be minimised?

The angle of detection can be limited by masking the motion detector lens. For this purpose, masking stickers are enclosed with the product.

Is it possible to switch on the light of the STEINEL CAM permanently?

Yes, if you move the "MODE" slider to the right position, the light is permanently switched on.

Can I switch off the microphone of the STEINEL CAM?

Yes, click on the gearwheel symbol in the top right-hand corner to access the "Volume control" setting. Now you can deactivate the microphone by clicking on the button "Microphone of luminaire".

Can I download the recorded videos of the camera light to my smartphone?

Yes. The videos can be downloaded via the STEINEL CAM App. To do this, select the desired recording and then click on the photo camera. The desired video recording then lands in your Photos app on your smartphone or tablet and can be played back from there.

How can the SD card be exchanged / removed?

To replace the SD card, the STEINEL CAM must first be disconnected from the power supply. Now unscrew the cover on the underside of the light. The SD card is located underneath. Press lightly on the card to remove it and replace it with another SD card. We recommend formatting the new SD card in "FAT32" format beforehand.

How can I access the recordings on the SD card?

Access to your recordings is only possible via the STEINEL CAM App. It is not possible to play back the SD card recordings on external devices.

Can I control several STEINEL CAM lights via one STEINEL CAM App?

Yes. Several STEINEL CAM luminaires can be added in the STEINEL CAM App.

How can I connect another smartphone to the STEINEL CAM?

You can use the "Share Steinel CAM" function to give other smartphones/tablets access to the STEINEL CAM. To do this, open your selected STEINEL CAM in the STEINEL CAM App under the "My cameras" tab and click on the "Share" button. With the second smartphone / tablet, open the "Add shared Steinel CAM" function in the STEINEL CAM App under the Settings tab. Now you can either scan the QR code or enter the serial number manually to add the STEINEL CAM.

How can I deactivate push messages from the STEINEL CAM App?

Deactivate the push messages by moving the "ALARM" slider to the left position.

Where can I change my password?

To change the password of the STEINEL CAM, please click on the setting of your STEINEL CAM and then select "Change password". You then have the option of changing your password. Please note the requirements for a secure password.

How long is the warranty period for the STEINEL CAM?

In addition to the statutory warranty, we offer you a 3-year manufacturer's guarantee on your STEINEL CAM.