You have the right to cancel this contract within fourteen days without giving any reason.

The cancellation period will expire after 14 days from the day on which you or a third party named by you, who is not the carrier, has or has taken possession of the goods.

In the case of a contract for multiple goods that you have ordered as part of a single order and that are delivered separately, the cancellation period is fourteen days from the day on which you or a third party named by you

designated third party, who is not the carrier, has taken possession of the last item.

In the case of a contract for the delivery of goods in several instalments or pieces, the cancellation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, has taken possession of the last instalment or the last piece.

To exercise your right of cancellation, you must inform us, STEINEL GmbH, Dieselstraße 80-84, 33442 Herzebrock-Clarholz, telephone number: 05245/448-300; fax number: 05245/448-197, e-mail address: webshop@steinel.de, by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to withdraw from this contract. You can use the attached model cancellation form for this, but this is not mandatory. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right of cancellation before the cancellation period has expired.

Consequences of cancellation

If you withdraw from this contract, we will reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will use the same means of payment for this repayment that you used for the original transaction, unless expressly agreed otherwise with you; under no circumstances will you be charged any fees for this repayment. We may refuse repayment until we have received the returned goods or until you have provided proof that you have returned the goods, whichever is earlier.

You must return the goods to STEINEL or hand them over to STEINEL without delay and in any case no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the fourteen-day period. STEINEL GmbH shall bear the direct costs of returning the goods; you will not incur any further costs.

You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to ascertain the nature, characteristics and functioning of the goods.

4. Please note: If the goods are not prefabricated and their production is based on an individual selection or decision by a consumer, or if the goods are clearly tailored to the personal needs of the consumer, the customer has no right of cancellation in this respect. The provisions of Section VII of these Terms and Conditions do not apply in this respect.

Additional provisions for customised items; exclusion of the right of withdrawal

1. Some products in the online shop range can be personalised by customers to their own specifications with house numbers and/or text ("personalised products"). If a customer orders a personalised product from STEINEL, the following provisions shall apply in addition in accordance with § VIII of these terms and conditions:

2. STEINEL reserves the right to reject, at its own discretion, sequences of letters and texts or similar for personalisation that offend against good morals or criminal laws, that glorify violence, are sexist, discriminatory, racist, propagandistic, extremist or similar.

3. The person placing the order is responsible for the accuracy of the information for personalisation (correct reproduction of house number, sequences of letters, texts), the authority to transfer and use the contents for the order to be carried out by STEINEL as well as for the contractual use of the contents by STEINEL and the use of the personalised products created on the basis of these contents. STEINEL shall not be held liable for incorrect customer information.

4. The customer must ensure that he owns all the content transmitted to STEINEL and the use commissioned the necessary copyrights, trademarks, designs, company, general and special personal and other rights.

5. In the event of failure to comply with the above obligations, the customer alone shall bear all consequences arising from any infringement of these rights. The customer is obliged to indemnify STEINEL against all justified claims asserted by third parties due to the infringement of their rights as a result of the processing, reproduction and use of the transmitted content in accordance with the order placed.

6. STEINEL reserves the right to make changes between the product preview generated online and the content of the shipping confirmation with regard to design, font, colour, position or similar features of the personalised products, provided that these are reasonable for the customer. Clause X, paragraph 4 of these terms and conditions shall apply.

7. Due to production, there may also be slight differences between the personalisation features (design, font, colour, position or similar features) provided in the dispatch confirmation and the personalised products produced (e.g. slight colour deviations, slight streaking and slight print distortion); such slight and production-related deviations do not violate the agreed quality.

8. By transmitting the content, the customer grants STEINEL the necessary, worldwide, non-exclusive, royalty-free rights to use the texts etc., in particular the right of reproduction, for the purpose of fulfilling the order and for the contractual use of the content by STEINEL. These rights are granted for the duration of the contractual relationship; insofar as statutory retention obligations exist, the content provided by the customer may be stored for this duration and must be deleted afterwards.