Questionnaire STEINEL CAM Support

Do you need support with your STEINEL CAM?

We will be happy to check with you how we can help you.

The more detailed the information in the form, the faster the response from our side.

Name*

First name*

E-Mail*

Phone

Date of purchase*

How can we help you?*

Describe your request as precisely as possible*

Describe what steps you have already taken*

Do you have one or more STEINEL CAMs in use?*

If you have selected "more than one", please answer the following questions

How many devices are in use?

Are all devices affected by the problem?

Did the error occur from the beginning or was the device already running properly?*

Please provide us with the following additional information

To do this, open your STEINEL CAM app and select the relevant CAM. Then go to Settings -> Device information.

Serial number*

License key*

Date firmware update*

To do this, open your STEINEL CAM app. Then select App settings -> App information at the bottom right.

App version*

You will find the following information on the back of your router:

Smartphone model (e.g. iPhone 14, Samsung Galaxy S...)

Operating system version of the smartphone (e.g. iOS 15, 16, 17... Android 10, 11, 12)

Router model*

To do this, carry out a speed test at the installation site.

Measured signal strength at the installation location of the STEINEL CAM

Yes, I accept the privacy policy.*

Please fill in all mandatory fields labeled with *.