STEINEL CAM & STEINEL CAM app FAQ

Important: Please note that the exact steps may vary depending on your router model, but this general guide should help you disable the 5 GHz network on most Wi-Fi routers.

1. Connect to your router:
   Make sure your computer or other device is connected to your router's Wi-Fi network.
   
2. Open your router's user interface:
   Launch a web browser such as Chrome, Firefox or Safari on your computer or device and enter your router's IP address in the address bar. You can usually find the router's IP address in the router's user manual or on the back of the device. By default, this is often "192.168.0.1" or "192.168.1.1". Enter the IP address and press the Enter key.
   
3. Log in to the router:
   You may be asked for a username and password to access the router settings. You can also find this login information in the router's user manual. Enter your username and password and click "Login" or press the Enter key.
   
4. Go to the Wi-Fi settings:
   Look for a section with Wi-Fi settings in your router's user interface. This section may have a different name, but it could be called "Wi-Fi", "Wireless" or "Wireless Network".
   
5. Select the 5 GHz network:
   In the Wi-Fi settings, look for the options for the 5 GHz network. These may be labelled "5 GHz" or something similar. Click on this option to display the settings for the 5 GHz network.
   
6. Disable the 5 GHz network:
   In the settings for the 5 GHz network, there is usually an option to disable or turn it off. This option may be labelled "Enabled" or "On". Click on this option to disable it or set it to "Off".
   
7. Save your changes:
   After disabling the 5 GHz network, look for a button or link to save or apply your settings. This may be labelled "Save," "Apply," or "Save Changes." Click it to save your changes.
   
8. Restart the router:
   Some routers may require a restart to apply the changes. Look for an option to restart the router and click it if necessary. Once the camera light has been successfully installed, the changes to your Wi-Fi router can be reversed if desired.

Important: Please note that the exact steps may vary depending on your router model, but this general guide should help you disable the 5 GHz network on most Wi-Fi routers.

1. Connect to your router:
   Make sure your computer or other device is connected to your router's Wi-Fi network. Use your router's 2.4 GHz network to do this.
   
2. Open your router's user interface:
   Launch a web browser such as Chrome, Firefox or Safari on your computer or device and enter your router's IP address in the address bar. You can usually find the router's IP address in the router's user manual or on the back of the device. By default, this is often "192.168.0.1" or "192.168.1.1". Enter the IP address and press the Enter key.
   
3. Log in to the router:
   You may be asked for a username and password to access the router settings. You can also find this login information in the router's user manual. Enter your username and password and click "Login" or press the Enter key.
   
4. Navigate to the Wi-Fi settings:
   Look for a section with Wi-Fi settings in your router's user interface. This section may be named differently, but could be called "Wi-Fi", "Wireless" or "Wireless Network".
   
5. Look for the advanced settings:
   In the Wi-Fi settings, look for a section with advanced or advanced settings. This area may be called "Advanced", "Additional settings" or something similar.
   
6. Enable backward compatibility for WiFi 4 (802.11n):
   In the advanced settings, look for an option that enables backward compatibility for older WiFi standards. This option may be labelled "Backward compatibility", "Legacy support" or something similar. Click on this option to enable it.
   
7. Save your changes:
   After enabling backward compatibility, look for a button or link to save or apply your settings. This may be labelled "Save," "Apply," or "Save Changes." Click it to save your changes.
   
8. Restart the router:
   Some routers may require a restart to apply the changes. Look for an option to restart the router and click it if necessary.

Important: Please note that the exact steps may vary depending on your router model, but this general guide should help you disable the 5 GHz network on most Wi-Fi routers.

1. Connect to your router:
   Make sure your computer or other device is connected to your router's Wi-Fi network. Use your router's 2.4 GHz network to do this.
   
2. Open your router's user interface:
   Launch a web browser such as Chrome, Firefox or Safari on your computer or device and enter your router's IP address in the address bar. You can usually find the router's IP address in the router's user manual or on the back of the device. By default, this is often "192.168.0.1" or "192.168.1.1". Enter the IP address and press the Enter key.
   
3. Log in to the router:
   You may be asked for a username and password to access the router settings. You can also find this login information in the router's user manual. Enter your username and password and click "Login" or press the Enter key.
   
4. Navigate to the Wi-Fi settings:
   Look for a section with Wi-Fi settings in your router's user interface. This section may be named differently, but could be called "Wi-Fi", "Wireless" or "Wireless Network".
   
5. Look for the advanced settings:
   In the Wi-Fi settings, look for a section with advanced or advanced settings. This area may be called "Advanced", "Additional settings" or something similar.
   
6. Enable backward compatibility for WiFi 4 (802.11n):
   In the advanced settings, look for an option that enables backward compatibility for older WiFi standards. This option may be labelled "Backward compatibility", "Legacy support" or something similar. Click on this option to enable it.
   
7. Save your changes:
   After enabling backward compatibility, look for a button or link to save or apply your settings. This may be labelled "Save," "Apply," or "Save Changes." Click it to save your changes.
   
8. Restart the router:
   Some routers may require a restart to apply the changes. Look for an option to restart the router and click it if necessary.

First disconnect the STEINEL CAM from the power supply for one minute and then reconnect it. Please note the following points:

Status LED:

Please check that the confirmation LED flashes slowly in RED and the signal tone sounds evenly.

Requirements for installation:

Please check that the installation requirements are met.

If you receive the error message "WiFi information is not obtained" when adding a new STEINEL CAM to an Android smartphone, location sharing for the STEINEL CAM app is not enabled. To enable this, please follow these steps:

1. Close the STEINEL CAM app.
2. Navigate to your smartphone's settings, then to "Apps" and then to "STEINEL CAM". Then search for "Location" under "Permissions" and grant location access to the STEINEL CAM app.
3. Reopen the STEINEL CAM app and try adding the STEINEL CAM again.

These steps should resolve the issue and you should be able to add your STEINEL CAM successfully. If you have any further questions or problems, our support team will be happy to help.

Note: The steps above apply to Samsung smartphones. The menu items and settings may vary depending on the manufacturer and version of the Android operating system.

Check whether WiFi 6 is enabled in the settings and, if necessary, reset it to WiFi 4 or enable backward compatibility for WiFi 4. Also ensure that WPA2 encryption is enabled. You should then restart the STEINEL Cam.

First, disconnect the STEINEL CAM from the power supply for one minute and then reconnect it. The light will now switch on briefly. Please wait until the light switches off again and press the reset button for approx. 7 seconds. After the confirmation tone, the light is reset and can now be reconnected.

Alternatively, you can reset the light in the STEINEL CAM app settings via the menu item "Reset STEINEL CAM".

Please ensure that you feel slight resistance when pressing the reset button. If this is not the case, slightly change the angle when inserting the reset tool/SIM tool provided.

Here are some solutions you can try:

Reset the STEINEL CAM app:

Android:

Go to the settings on your Android smartphone, select the STEINEL CAM app under Apps and delete the "cache". This will delete all data from the app in the smartphone's cache. Then try to perform the update again.

iOS:

iPhone users must delete the STEINEL CAM app and then reinstall it.

Restart the STEINEL CAM app or disconnect STEINEL CAM from the power supply:

First, disconnect the STEINEL CAM from the power supply for one minute and then reconnect it. If the update still cannot be performed, disconnect the camera from the power supply and reconnect it. Then try to perform the update again.

Update the STEINEL CAM app:

If possible, perform the update with a different smartphone/operating system: If the update cannot be performed with your current smartphone or operating system, try using a different device. There may be compatibility issues with your current device.

There are several solutions you can try:

Update the firmware on your STEINEL CAM:

Please check whether a firmware update is available and install it. To do this, go to the settings of your STEINEL CAM, click on "Update firmware" and perform an update.

Update the STEINEL CAM app on your smartphone/tablet:

Make sure that the app is updated to the latest version, as older versions may be faulty. Check your app store for a STEINEL CAM app update and update it.

Check the notification settings on your smartphone:

Make sure that notifications for the app are enabled and that you have selected the correct settings for notifications. Also check the app settings to ensure that they are configured correctly.

If you continue to experience problems, please contact our customer service team.

Customer service

First, check that the WiFi signal is strong enough. Then check whether there is a firmware update available and install it. After that, check whether you can receive a live image. Also check your app store for an update for the app and install it if necessary. Restart your STEINEL CAM or disconnect it from the power supply and then reconnect it. If the problem persists, please reset the STEINEL CAM.

Please set the twilight threshold to a lower value. In addition, the range should be set to "Near" and the detection mode to "Camera and infrared sensor".

If you encounter any further problems, please contact our service hotline.

Please set the range to "Medium" or "Far" and adjust the twilight setting to "Sun". Check whether there is a protective film on the infrared sensor and remove it if necessary.

Please set the range to "Near" and the detection mode to "Camera and infrared sensor".

There are several reasons why your push notifications may be silent. Here are some possible causes and solutions:

1. Check the notification settings on your phone and the app:

Make sure that notification sounds are turned on in your phone and app settings. You may need to change the settings for specific notification categories to ensure that they are displayed with a sound or vibration.

2. Check the permissions for the STEINEL CAM app:

Make sure that the STEINEL CAM app has permission to send notifications to your smartphone or tablet. To do this, check the app permissions in the settings of your smartphone or tablet.

Here are some solutions you can try:

Restart the STEINEL CAM app or disconnect STEINEL CAM from the power supply and reconnect it:

Close the STEINEL CAM app and restart it. If the camera image is still dark, disconnect the camera from the power supply for approx. 1 minute and then reconnect it.

Reset the STEINEL CAM app:

You can reset your STEINEL CAM either via the STEINEL CAM app or using the reset button. To do this, select the setting in the STEINEL CAM app, then select "Remove STEINEL CAM" and the STEINEL CAM you want to reset.

Alternatively, you can perform a hardware reset. To do this, go to "How can I reset the STEINEL CAM?".

In this case, please contact our customer service team.

Possible solutions are:

Update CAM firmware:

Ensure that your camera has the latest firmware to resolve any issues and improve performance.

Set sensor range to close:

If the sensor range is too large, this can cause the camera to be triggered unnecessarily. Setting it to a close range can resolve the issue.

Set the sensor range to medium:

If the close range is not sufficient, setting the range to medium will activate the camera when motion is detected nearby.

Set the sensor range to far:

If you need to monitor a larger area, it may be necessary to set the range to far. However, this also increases the risk of the camera being triggered unnecessarily.

The glass on the STEINEL CAM cannot be replaced by the user. In this case, please contact our customer service team.

Yes! Your existing STEINEL CAM can be easily updated to the latest firmware version using the STEINEL CAM app. This will fix any errors that may have occurred in the past.

The STEINEL CAM L 620 SC and XLED CAM1 SC support SD cards up to a maximum of 128 GB. The previous model, the L 600 CAM, supports SD cards with a maximum of 32 GB.

The detection angle can be restricted by covering the motion detector lens. Cover stickers are included with the product for this purpose.

Yes. Click on the gear icon in the top right corner to access the "Volume control" settings. You can now disable the microphone using the "Light microphone" button.

Yes. The videos can be downloaded from the local network using the STEINEL CAM app. For security reasons, remote downloading is not possible. To do this, swipe left on the desired recording with your finger. The desired video recording will then be saved to the Photos app on your smartphone or tablet, where it can be played back.

To replace the SD card, the lower cover of the light must be removed. The SD card is located underneath.

Press lightly on the card to remove it and replace it with another SD card.

We recommend formatting the new SD card in "FAT32" format beforehand.

You can only access your recordings via the STEINEL CAM app. It is not possible to play back recordings from the SD card on external devices.

Yes. Multiple STEINEL CAM lights can be added in the STEINEL CAM app.

You can use the "Share STEINEL CAM" function to enable access to the STEINEL CAM on other smartphones/tablets. To do this, open the STEINEL CAM app, select your STEINEL CAM under the "My cameras" tab and click on the "Share" button. On the second smartphone/tablet, open the STEINEL CAM app and select the "Add shared STEINEL CAM" function under the Settings tab. You can now either scan the QR code or enter the serial number manually to add the STEINEL CAM.

You can disable push notifications by selecting "No notifications" in the notification settings.