STEINEL Manufacturer’s Guarantee Form for Private Customers

We’re sorry that you’re experiencing an issue with your STEINEL product. You can use this form to submit a claim under the voluntary STEINEL manufacturer’s guarantee. Please complete the form in full and upload your proof of purchase so that we can review your claim and provide you with a suitable solution as quickly as possible.

This form is intended exclusively for consumers and applies to STEINEL products purchased and used within the European Union.

If you wish to exercise your statutory rights, please contact the retailer from whom you purchased the product.

1. Purchase and proof of purchase

Where was the product purchased?*

Year of purchase*

Month of purchase*

Invoice as a PDF*

Max 50mb per file

2. Product details

Product (e.g. product name/EAN/item number/Amazon ASIN)*

Colour*

Quantity

3. Details of the defect

Type of defect*

Description of the defect*

4. Preferred solution

STEINEL will determine the appropriate solution in accordance with the terms of the manufacturer’s guarantee. Where possible, we will take your preference into account.

What is your preferred solution?

5. Contact details

Title*

First name*

Surname*

Street*

House number*

Postcode*

Town/city*

Country*

Email*

Telephone

I confirm that I have read the Privacy Policy.*

Please fill in all mandatory fields labeled with *.