The STEINEL Connect world is now complete. All STEINEL lights and sensors are already equipped with the new Bluetooth Mesh standard or can be updated to benefit from enhanced functions and seamless integration into the new STEINEL Connect app.

Bluetooth Mesh is available on the following products:

Lights & spotlights:

• L 40 SC / C, L 42 SC / C
• L 270 digi SC / L 271 digi SC / C
• L 800 SC, L 810 SC, L 820 SC
• L 830 SC / C, L 835 SC / C, L 840 SC / C
• GL 80 SC / C (update available via Smart Remote app)
• Spot One SC, Spot Duo SC, Spot Way SC, Spot Garden SC (update available via Smart Remote app)
• RS 200 SC / C
• XLED home 2 SC (update available via Smart Remote app)
  

Motion detectors & twilight switches:

• IS 180 digi
• NightmatIQ Plus

Please note:

The Bluetooth Mesh update brings your Connect product (SC / C) up to the latest Mesh standard. After the update, it will only be compatible with other products that also have the Mesh update. The update is final and cannot be undone. Therefore, please only perform the update if you want to ensure that your product is compatible with existing products that support the Mesh standard.

The update requires the use of the new Connect app for products with the Mesh update, while products without the update can still be controlled with the Smart Remote app. All Connect products can be updated to the latest Bluetooth Mesh standard to enable consistent use of the Connect app.

The ability to adjust the detection range varies depending on the specific product and the sensor technology used, such as passive infrared or high frequency. Some of our products also offer unique features that may affect the settings options.

To adjust the detection range for your product, open the Connect app and navigate to the "Sensor" tile. There you will find the detailed settings for the specific product you have already set up via the app. Follow the instructions in the app to adjust the detection range according to your needs.

Our products use Bluetooth for control, not Wi-Fi. This means that remote control of the products is only possible within the Bluetooth range. Access via the Internet or outside the Bluetooth range is therefore not possible.

Yes, our products are secured by a unique network key. This key is stored in your account in the Steinel Cloud. If you would like to share the network key with other people, you can do so via the Steinel Cloud. External persons do not have access to this key. If you do not wish to use the cloud function, you also have the option of storing the network key locally.

Our products are currently not compatible with Alexa. We are constantly working to improve our products and services, but at this time, control or integration via Alexa is not possible.

To make this setting, open the Connect app and navigate to the detailed settings for the relevant product. Select the "Lighting" tile and set the logic for the basic light to "time-based". You then have the option of setting a follow-up time for the basic lighting. The basic lighting will then remain active for the duration you have specified after the follow-up time for the main lighting has expired and the set lux value has been undershot.

Yes, it is possible to share the project and Bluetooth networks with other people so that multiple people can access the products. However, please note that access cannot be granted from multiple smartphones at the same time. Sharing the access data therefore allows multiple people to use the app, but not at the same time.

To set the motion sensor so that it is only activated in the dark, open the Connect app and navigate to the detailed settings for the relevant product. Select the "Light sensor" tile and set the lux value. The lux value indicates the brightness threshold at which the light is activated when motion is detected. A common value for activation in darkness is 10 lux.

To delete your account, open the Steinel Connect app. Click on "More" and "My profile". In the menu (three dots), you will find the "Delete my account" function.

If you are having difficulty transferring data in the queue, we recommend that you perform the following steps:

• Select target group: Go to the group to which the data should be sent.
• Network connection: Reconnect to the network and ensure that the connection is stable.
• Data verification: Check that the data has been written correctly. If this is not the case, you can select the "Repeat" option.
• Reset lights: If only certain lights are unable to receive the data, remove them from the network by resetting them and then add them again.
• Use a different smartphone: Try using a different smartphone (Android or iOS) to send the data.

If a product has unexpectedly reset to factory settings, we recommend the following steps:

• Firmware update: Perform a firmware update on the affected light. This may resolve any errors and optimise the product's performance.
• Remove the "dummy" light: If the problem persists, remove the "dummy" light from the network.
• Re-add the light: Re-add the light to the network or the appropriate group to ensure that it is properly integrated.

After a power failure, two different scenarios can occur:

• Scenario 1:
  The time reverts to a predefined default value if the affected devices do not have an internal battery or real-time clock.
  
  
• Scenario 2:
  The time continues to run from the moment the power failure occurred. This feature is supported by the latest firmware, which is currently being rolled out for all products. In version 1.4, this feature is available for the R series and the 5100/5150 series.
  
  

Regardless of the scenario, the time is automatically corrected as soon as a smartphone or tablet connects to the network. If the "Timemaster" of a network was not affected by the power failure, it will automatically transmit the correct time to the network.

If individual products cannot be found or do not switch in the group, we recommend the following steps:

• Disconnect the power supply: Disconnect the power supply to the affected lights for about 10 seconds.
• Factory settings: Reset the lights to their factory settings via the STEINEL Connect app.
• New connection: Connect the lights to your Bluetooth mesh network.

These measures will interrupt old connections and allow the lights to be integrated smoothly into your new Bluetooth Mesh network. If you have any further questions or problems, our support team will be happy to help.

If your light or group of lights can no longer be switched off, this could be due to various factors:

Possible causes:

• Malfunction due to vibrations: These can be caused by moving cars, fans or water pipes.
• Malfunctioning due to WiFi access points: Interference with the RF sensor may also be a cause.

Possible solutions:

• Reduce sensor range: You can reduce the range of the sensor in the Connect app settings to minimise faulty switching.
• Deactivate sensors: If the problem persists, you can also temporarily deactivate the sensors to see if this resolves the issue.

Following these steps should allow you to resolve or at least narrow down the problem. If you have any further questions or problems, please do not hesitate to contact our support team.

If your light or group of lights can no longer be switched off, this could be due to various factors:

Possible causes:

• Malfunction due to vibrations: This can be caused by moving cars, fans or water pipes.
• Malfunction due to WiFi access points: Interference with the RF sensor may also be a cause.
  
  

Possible solutions:

• Reduce sensor range: You can reduce the range of the sensor in the Connect app settings to minimise faulty switching.
• Deactivate sensors: If the problem persists, you can also temporarily deactivate the sensors to see if this resolves the issue.
  
  

By following these steps, you should be able to resolve or at least narrow down the problem. If you have any further questions or problems, please do not hesitate to contact our support team.

After a power failure, the products start in the last selected profile. From the next automatic "time block change", the system switches back to the originally desired profile.

This means that your settings are retained and the system automatically adjusts to the specified schedule as soon as the next time block is reached.

In order for your product to be displayed and controlled in the STEINEL Connect app, it must be updated to the latest Bluetooth Mesh standard. If your product has not yet been updated, you must first perform this step via the Smart Remote app. Open the Smart Remote app, follow the instructions for updating to Bluetooth Mesh and ensure that the process is completed successfully. Only after this update will your product be visible in the STEINEL Connect app and compatible with it. Products without the Mesh update will remain controllable in the Smart Remote app and will not be compatible with the Connect app.

Caution:
The Bluetooth Mesh update brings your Connect product (SC / C) up to the latest Mesh standard. After the update, it will only be compatible with other products that also have the Mesh update. The update is final and cannot be undone. Therefore, please only perform the update if you want to ensure that your product is compatible with existing products that support the Mesh standard. The update requires the use of the new Connect app for products with the Mesh update, while products without the update can still be controlled with the Smart Remote app. All Connect products can be updated to the latest Bluetooth Mesh standard to enable consistent use of the Connect app.

To reset your STEINEL Connect product, follow these steps:

Option 1:

1. Products tab: Open the Connect app and navigate to the "Products" tab.
2. Select product: Select the product you want to reset.
3. 3-point menu: Tap on the 3-point menu in the top right-hand corner.
4. Remove from network: Select the "Remove from network" option from the menu.

Option 2:

1. "More" tab: Open the Connect app and navigate to the "More" tab. Tap on the "Reset product" menu item.
2. Search for products: Start searching for nearby products to reset them.
3. Select product: Select the product you want to reset.

Please note: You can only reset products that you have previously disconnected from the power supply and then reconnected. After restarting the product, you have 10 minutes to reset the product via the app.

These steps will remove the selected product from the network and reset it to factory settings.